Frequently Asked Questions

No. A service desk handles incidents and day-to-day requests. yourKEYtoIT handles project work — the migrations, rollouts, refreshes and builds that run for weeks or months. The two are complementary, and the platform is designed to account for the support load your service desk generates when planning project capacity.

No. The platform supports phased delivery with stage gates, and it does not require you to run ceremonies or artifacts you do not already use. Approvals and RAID discipline are available when you want them and can be kept light when you do not.

Yes. Role-based access lets you scope what a contractor, vendor or client contact can see down to the project and the field, so an external party sees their workstream without seeing the rest of your portfolio.

A working session rather than a slide deck. Bring a project you are running now — ideally a messy one — and we will walk it through intake, planning, change and reporting so you can judge the fit against real work.

Most teams arrive with project data in spreadsheets. Talk to us about what you have and we will tell you honestly what imports cleanly, what needs restructuring, and what is easier to start fresh.

That depends on how much of your process needs configuring — approval routes, roles and templates — and we would rather scope it with you than quote a number that turns out to be wrong. It is part of the conversation on the demo.

You do. We process it to run the service for you. Export is available on every plan and your data is not held hostage if you decide to leave. The detail is in the privacy policy.

We do not currently hold a third-party security certification, and we will not imply otherwise. Our security page sets out the controls that are actually in place. If your procurement process requires a specific certification, tell us early so nobody wastes time.

Email security@yourkeytoit.com. We would rather hear about a problem from you than read about it later. See the security page for what to include and what to expect.

No. We do not sell personal data or project data, and we do not share it with advertisers. Questions about data handling go to privacy@yourkeytoit.com.